About Lubrel™

Lubrel™ is a lighting brand focused on providing well-designed, reliable lighting products for residential and commercial spaces. We operate with a clear emphasis on product quality, safety, and transparent business practices.

Our Business Model

Lubrel is not a marketplace or intermediary platform. We work directly with long-term manufacturing partners to ensure consistency in materials, structure, and electrical configuration.

From production coordination to final dispatch, we manage the product process to maintain quality standards and accurate product representation.

  • Direct collaboration with manufacturing partners
  • Standardized materials and finishing specifications
  • Region-specific voltage and wiring configuration
  • Pre-shipment inspection for surface quality and structural integrity
  • Protective packaging designed for international shipping
Product inspection and protective packaging process before dispatch
Product inspection and protective packaging prior to dispatch.

Product Quality & Safety

We place a strong emphasis on safety, durability, and long-term usability. Depending on the product and destination market, our lighting products are designed to meet applicable standards such as UL, CE, or AS/NZS.

Electrical components are matched to the customer’s region, and mounting hardware is tested for secure installation. Each product is prepared to function safely when installed according to provided instructions.

Customer Experience

We aim to provide a clear and reliable purchasing experience. Product information is presented with accurate descriptions and representative photography, and our policies are published clearly to help customers understand ordering, shipping, and returns.

Our customer support team is available to assist before and after purchase with questions related to products, installation, delivery, or after-sales support.

Customer support team assisting with product and order inquiries
Customer support assistance before and after purchase.

Warranty & Returns

All Lubrel products are covered by a 2-year warranty against manufacturing defects. We also offer a 30-day return policy in accordance with our published return terms.

Full details can be found on our Warranty and Returns pages.

Business Information

  • Website: https://www.lubrel.com
  • Business Address: 2555 Kensington Road, East Meadow, NY 11554, United States
  • Email: info@lubrel.com
  • Phone: +1 316 369-1276
  • Response Time: Typically within 1 business day