Shipping policy

Shipping Policy

At Lubrel, we strive to provide a transparent and reliable shipping experience. Our shipping operations are managed by Tian Ying Express Inc.

1. Order Processing & Handling

All orders are processed within 1–2 business days (Monday to Friday). Orders are not processed or dispatched on weekends or public holidays. Once your order is processed, you will receive a shipping confirmation email with tracking information within 24 hours.

2. Transit Times & Delivery

We primarily use USPS, UPS, FedEx, and DHL for deliveries to the United States, Australia, the United Kingdom, Europe, and selected international destinations. Depending on the delivery address, parcel size, and shipping arrangement, we may also work with other trusted local or international carriers.

Once dispatched, estimated transit times are as follows:

Estimated Transit Time:
Australia: 6–10 business days (Monday to Friday)
UK: 6–10 business days (Monday to Friday)
EU: 6–10 business days (Monday to Friday)
US: 6–15 business days (Monday to Friday)
Rest of the World: 6–25 business days (please inquire at info@lubrel.com for more details)

Total Estimated Delivery:
Australia: 7–12 business days from the date of order
UK: 7–12 business days from the date of order
EU: 7–12 business days from the date of order
US: 7–17 business days from the date of order
Rest of the World: 7–27 business days from the date of order

We also offer express shipping options. Please inquire at info@lubrel.com before placing an order if you require express shipping.

Please note: Delivery dates are estimates and cannot be guaranteed due to potential carrier delays beyond our control.

3. Shipping Costs

Free Standard Shipping on all orders*

4. Shipping Origins & Taxes

All orders are shipped from multiple locations. All prices shown on our product landing page exclude US tax, AU imported duties, and any applicable local import duties or taxes for other supported international destinations. In other words, you are not required to pay any additional fees when your parcel is delivered to your doorstep.

5. Tracking Your Order

Once your order has been shipped, you will receive an email containing your tracking number. You can monitor your delivery progress directly through the carrier's website.

6. Delayed Orders

Unexpected delays may occur due to logistics disruptions, inclement weather, high demand, customs processing, or carrier-related issues. When delays happen, we are committed to handling the situation with transparency and efficiency, and our priority is to keep you informed throughout the process.

Our goal is to provide clear and timely updates so you can plan accordingly. We understand that delays can be frustrating, and we will always do our best to assist you with suitable options. If your order is significantly delayed (more than 2 months), you may choose to continue with the order, modify it, or cancel it for a full refund. Our customer service team is always available to assist with any updates or changes to your order.

7. Contact & Legal Identity

By placing an order with Tian Ying Express Inc. (trading as Lubrel), you acknowledge and agree to the terms outlined in this Shipping Policy.

Contact Our Team:

Legal Business Name: Tian Ying Express Inc
Trading Name: Lubrel
Physical Address: 2555 Kensington Rd, East Meadow, NY 11554, United States
Phone: +1 316 369 1276
Email: info@lubrel.com
Support: Monday – Friday: 9:00 AM – 6:00 PM